Legal Information
Terms & Conditions
Please read these terms carefully before engaging our services
Last Updated: 28 August 2026
By engaging Epoxy Bros for flooring services, you agree to be bound by these terms and conditions.
1. Services & Scope
- Epoxy Bros provides professional epoxy flooring installation services for residential, commercial, and industrial applications.
- All work is performed in accordance with industry standards and manufacturer specifications.
- Project scope, timeline, and specifications will be detailed in your written quote.
- Any changes to the agreed scope may result in additional charges.
2. Quotes & Pricing
- All quotes are valid for 30 days from the date of issue.
- Quotes are based on site inspection and information provided by the client.
- Final pricing may vary if site conditions differ from initial assessment.
- All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
- Payment terms will be specified in your quote (typically deposit + final payment on completion).
3. Client Responsibilities
- Ensure work area is completely cleared of all items, vehicles, and obstacles before commencement.
- Provide access to water and electricity if required.
- Disclose any known issues with the concrete substrate (moisture problems, previous coatings, etc.).
- Ensure pets and unauthorized persons are kept away from work area during installation and curing period.
- Follow all maintenance and curing instructions provided by Epoxy Bros.
4. Surface Preparation & Conditions
- Proper surface preparation is critical for successful epoxy installation.
- Concrete must be at least 28 days old and fully cured.
- Moisture content must be below 5% (tested on-site).
- We reserve the right to refuse installation if substrate conditions are unsuitable.
- Additional charges may apply for unexpected substrate repairs or excessive contamination.
5. Installation & Access
- Installation typically takes 2-3 days for residential garages.
- Weather conditions and temperature may affect scheduling and curing times.
- We require uninterrupted access to the work area during installation.
- Client must ensure adequate ventilation during application.
- Work area must remain vehicle-free for minimum 72 hours after completion.
6. Warranty
- We provide a 10-year warranty on workmanship and material defects for residential installations.
- Commercial warranties are assessed on a project-by-project basis.
- Warranty does not cover damage from improper use, accidents, or lack of maintenance.
- Warranty is void if surfaces are modified by third parties without authorization.
- Normal wear and tear, UV degradation (outdoor installations), and chemical damage from inappropriate cleaning products are not covered.
7. Limitations & Exclusions
- We are not responsible for pre-existing concrete defects not disclosed during inspection.
- Color matching to samples may vary due to lighting, substrate porosity, and application conditions.
- Minor variations in texture and finish are inherent to hand-applied coatings.
- We cannot guarantee exact cure times as they depend on ambient conditions.
- Epoxy Bros is not liable for damage to plumbing, electrical, or other services not disclosed prior to work.
8. Cancellation & Rescheduling
- Cancellations must be made at least 48 hours prior to scheduled start date.
- Cancellations with less than 48 hours notice may incur charges for materials ordered.
- Weather-related rescheduling will not incur additional charges.
- Client-requested rescheduling with less than 24 hours notice may incur a $200 call-out fee.
9. Maintenance & Care
- Detailed maintenance instructions will be provided upon completion.
- Use only pH-neutral cleaners recommended by Epoxy Bros.
- Avoid dragging sharp or heavy objects across the surface.
- Clean spills promptly, especially oils and chemicals.
- Regular maintenance is required to maintain warranty coverage.
10. Liability & Insurance
- Epoxy Bros carries full public liability insurance.
- We are not liable for indirect or consequential losses.
- Maximum liability is limited to the contract value of the specific project.
- Client is responsible for securing valuables and ensuring site safety for family members and pets.
11. Disputes & Resolution
- Any concerns should be reported to Epoxy Bros immediately in writing.
- We will inspect and assess issues within 5 business days of notification.
- Disputes will be resolved in good faith through negotiation.
- If resolution cannot be reached, disputes will be handled in accordance with South Australian law.
- Client agrees to allow reasonable time for Epoxy Bros to rectify any legitimate defects.
12. Privacy & Data
- Your personal information is used solely for project delivery and communication.
- We do not share client information with third parties without consent.
- Photos of completed work may be used for marketing purposes unless client objects in writing.
- Client data is stored securely and handled in accordance with Australian Privacy Principles.
Questions About Our Terms?
If you have any questions about these terms and conditions or need clarification on any points, please don't hesitate to contact us.